What is the normal production time?
The turn around time on your order with AW Tees starts when you’ve paid a 50% deposit on your order(s), we have all information required to complete your order (artwork, shipping info, etc.), and your art proofs have been approved. Delay in receipt of *any* of this info could result in production delays. Most art proofs are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of art proofs could also result in production delays. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of AW Tees' control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate. Contact us for current rush production availability.
Are there any minimums?
All minimums for AW Tees are listed independently through our website, but an approximate condensed version for apparel is:
1 Ink Color: 12 Pieces Minimum
2 Ink Colors: 18 Pieces Minimum
3-6 Ink Colors: 36+ Pieces Minimum
Full-Color Process Printing: 72 Piece Minimum (white tees only)
All minimums vary per design and garment color.
Embroidery for caps: 12-24 Pieces Minimum (depending on cap style)
Embroidery for garments: 1 Piece Minimum
If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us. Additionally, there is a minimum of 36 pieces for contract printing.
How can I place an order? Payment methods?
We require a 50% deposit payment on all orders and orders under $50.00 must be paid in full. Orders must be paid in full at the time of pickup. Orders scheduled to ship must be paid in full prior to shipment. If your school/organization requires different payment methods please contact us. We accept all major credit cards (excluding AMEX), cash or check payments. If you pay via check, the turn around time clock on your order will not begin until your check clears. Resellers/Brokers must provide a copy of your current valid State Resale Certificate.
What format do you need my design in?
All files must be 300 PPI or vector format to avoid any art fees. The design should be sized to the size you would like it to print. The text must be converted to outlines. Printing can only be as good as the artwork. AW Tees will not be responsible for poor quality printing due to poor artwork. Prior to placing your order, we request that you send a copy of your art and any questions regarding its print ability to email@example.com. We will review your artwork and make recommendations for achieving the best imprint possible, generally within 24 hours.
AW Tees is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
When can I see a proof for approval?
We will send you a proof prior to printing. All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mock-up, as this is how your items will print. AW Tees will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Due to variances in computer monitors and printers, colors in an artwork proof or mock-up are not true to the finished product. If you desire a specific color match, please specify the color by providing either a physical sample or listing a corresponding Pantone Ink color (PMS color) on your purchase order. Additional color matching fees apply.
Copyrights and Ownership?
In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs, and other visual presentation materials supplied by AW Tees shall remain the property of AW Tees and may be shown in printed or online portfolios for the length of the lifetime of the artist. Final artwork and concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of AW Tees.
What is the maximum imprint size?
Please note that not all shirts are manufactured exactly the same. The following dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.
Youth Sizes - 11” W x 12” H
Adult Unisex - 14" W x 14" H
Ladies Sizes - 12" W x 13" H
NOTE: We scale your art to fit the smallest size in your order. We will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens.
What is a screen fee?
Our screen fees are a one-time fee per color, per side, per design. This is the mold we create for your order. Payment of screen setup fees does NOT constitute the purchase of a screen. We store all screens for up to 2 years. The scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens. Please keep the max imprint sizes in mind when ordering for youth and adult sizes.
Can I bring in my own shirts?
All customer supplied garments are decorated AT THE CUSTOMER'S OWN RISK. AW Tees cannot control and may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print or embroidered quality or durability on any work done with customer supplied garments. In the event your item is damaged in the production process, your damaged piece(s) will be returned to you as is. Problems do not arise often, but the customer must be aware and agree to the possibility. By supplying your own garment, the customer understands that it is not AW Tees' responsibility to replace the damaged item(s).
Is there a standard print size?
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided AW Tees will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below the collar). We do use a laser alignment system to guide our printers into where the image should be, however, shifts in the image are going to occur. We do our best to load the shirts for optimal placement in accordance with the proof.
When can I pick up my order?
AW Tees is not responsible for any shipping delays caused by the shipping company. Store pickups are scheduled Monday-Friday from 4:30 pm - 6:00 pm. The pickup date or ship date will be noted on your invoice. We encourage you to check the quantity and quality of your order immediately. AW Tees will not be held responsible for problems with your order unless we are notified of the issue within 24 hours of delivery. All sales are final since artwork approval is necessary before a job can enter production.
If you have any further questions please feel free to call us at 954-430-0335.